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Refund policy
Last updated: November 6, 2026
The short version
You can return unopened cigars and unused accessories within 15 days of delivery, once we have given you a return authorization. If an order arrives damaged or is not what you ordered, we make it right. Orders shipped to Canada are final sale.
What you can return
- Boxes and bundles of cigars (10 cigars or more), unopened, in their original seal and packaging.
- Samplers and 5-packs, new and unopened, with every cigar still in its original cellophane.
- Accessories, new, unused and in their original packaging.
Single cigars, and any cigar that has been cut, lit or smoked, cannot be returned.
How to return
- Write to us within 15 days of delivery with your order number and what you would like to return. Returns that reach us after 15 days may be declined.
- We reply by email with a return authorization number (RMA) and a prepaid return label.
- Pack the items in their original packaging, with everything that came with them, and send them back with that label.
Returns sent without an RMA may be refused or charged a 15% restocking fee.
Refunds, exchanges and store credit
When the return arrives we inspect it within 15 business days and give you, as you prefer, an exchange, store credit or a refund to the original payment method. Unopened boxes and bundles receive full merchandise credit. Original shipping charges are not refunded. Your bank may take a few more days to show a refund.
Damaged, wrong or missing
Write to us within 7 days of delivery with your order number and photos of the item and its packaging. We review each case and replace or refund what arrived damaged or is not what you ordered. A package lost in transit within the United States is handled as our Shipping Policy describes.
Orders shipped to Canada
Orders shipped to Canada are final sale. If an item arrives damaged or is not what you ordered, write to us within 7 days of delivery with your order number and photos, and we review each case individually. Packages lost, delayed, seized or refused at customs are not refunded, credited or reshipped.
Cancelling an order
Write to us as soon as possible with your order number. If the order has not shipped yet, we cancel it and refund it in full. Once it has shipped, the rules above apply.
Refused or undeliverable packages
A package refused at delivery, or returned to us because it could not be delivered, is refunded minus the shipping we paid, once we receive it back.
Inner Circle membership
A membership can be cancelled at any time from your account; cancellation stops future charges and no further boxes are sent. A month that was already charged is not refunded once its box has shipped. If you cancel before the month's box ships, write to us and we refund that month.
Contact
Write to us at info@cigarsmiths.com or from the Contact page, or call the number shown in the footer. A person reads every message.