Are you 21 or older?
Cigar Smiths is for adults of legal smoking age. Please confirm you are 21 or older to enter.
- Stories before products
- Premium cigars, chosen by hand
- The Reserve: members only
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For adults 21 and over.
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Customer care
Real people. Real cigars.
Questions about an order, a cigar or the Inner Circle? Write to us and a person answers.
Before you write
Tell us what it is about, we take it from there.
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An order
Tracking, changes or a problem with a delivery: include your order number.
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The Inner Circle
Membership, the Reserve and member drops.
About membership -
Where to buy
Lounges and tobacconists that carry our cigars, on one map. Retailers: ask us about carrying Cigar Smiths.
Where to buy -
Press and partnerships
Stories, collaborations and the media kit.
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Reach us
By phone or by email, a person answers.
For an order, have the order number ready.
The Cigar Smiths
Write to us
Send us a note
A person reads every message. For an order, the order number helps us answer faster.
Good to know
Questions we hear often.
Not here? Write to us above.
Why do you ask my age?
Cigars are for adults 21 and over. We confirm age before anyone buys, and our stories are written for adults.
How do I join the Inner Circle?
The Inner Circle opens soon. Leave your email on the Inner Circle page and you will be the first to know; once you join, sign in with the same email and the Reserve opens to you.
Where can I buy Cigar Smiths in person?
We are bringing our cigars to lounges and tobacconists now. The Where to Buy map shows each one as it comes on board; until then, the Cigar Counter is open online.
Can I change an order?
Write to us as soon as you can with your order number. If it has not shipped yet, we will do our best.
- Adults 21 and over, always
- The story before the sale
- Every partnership disclosed